Frequently Asked Questions


  • 01. How much does shipping cost?
    We are pleased to offer free ground shipping for all orders over $75. For orders under $75 there will be a $5.99 charge for ground shipping.
  • 02. I am tax exempt, how do I order on your site?
    To apply for tax exemptions please create an account here, and follow the steps provided on the right hand side of the following page.
  • 03. How do I return a product i purchased on your site?
    Please click here to find out how to return a product.
  • 04. I see products like batons & body armor, but can't purchase them. Where can I purchase these?
    To purchase these types of products please visit one of our dealers. To see what dealers are in your region please use our Dealer Finder.
  • 05. I'm using Internet Explorer 8 and am having problems.
    Click here for browser troubleshooting.
  • 06. Can I ship to a PO box, APO or AFO?
    Unfortunately at this time we do not ship to these addresses.
  • 07. Can i ship to an international address? products are not intended for export outside of the USA, Puerto Rico, Guam, American Samoa & the Virgin Islands. Please note, use of freight forwarders to circumvent this restriction is prohibited.