PRODUCT ADVISORY UPDATE - #1325 40mm Single Launcher Manufactured from October 1, 2008 to December 31, 2008
September 25, 2009
On February 18, 2009, a Product Advisory was issued for the Defense Technology™ Model #1325 40mm Single Shot Launcher, which had been purchased between October 2008 and December 2008. The trigger and hammer mechanisms on the single launcher occasionally produced a light hammer strike due to a recent production modification. Part of this process included the use of a new molded hammer.
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Adjustments have been made to the manufacturing process to resolve this issue. We have what
we believe will be an acceptable solution, however it is still in the final certification process and will
not be ready for shipment for eight more weeks. We believe that waiting another two months is not
an acceptable option and want to satisfy order requirements as quickly as possible.
In order to provide launchers to our customers as soon as possible, we will provide PENN ARMS
single launchers to those customers wishing to receive one in place of the #1325. This launcher may be kept or returned in exchange for our #1325 after the replacement process has been certified. There will be no cost difference between the launchers, and Defense Technology will pay for shipping. Given the ATF paperwork time line, we will be able to ship launchers starting October 18, 2009.
To facilitate this process, our staff will contact the departments directly to handle any order changes requested. To ensure an effective and smooth process, we ask that departments not send any launchers to the Casper facility until they have been contacted by our staff.
Safariland is dedicated to ensuring this issue is resolved correctly and your launchers are operational as soon as possible. Should you have any questions regarding this process in the meantime, please contact our customer care representative, Shay Stephenson at (877) 248-3835.
We value your business and appreciate your understanding of this situation.