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PRODUCT ADVISORY UPDATE - #1325 40MM Single Launchers Manufactured from October 1, 2008 to December 31, 2008

June 03, 2009

On February 18, 2009, a Product Advisory was issued for Defense Technology’s Model #1325, 40mm Single-Shot Launchers which your agency purchased between October 2008 and December 2008. At that time, it was determined that the trigger and hammer mechanisms on some single launchers were not operating properly and occasionally produced a light hammer strike. The issue occurred due to a recent product modification to the trigger and hammer assembly process.   
As a safety precaution, Defense Technology requested that the affected product be returned to the factory for inspection. Defense Technology will incur all charges for FedEx delivery to and from the
factory, as well as for any necessary modifications. This technical issue also affected pending orders
since Defense Technology was required to temporarily stop the production of the #1325 40mm
Launchers until a solution was designed, validated and manufactured.
Defense Technology advises that a new trigger and hammer assembly design is now complete and
is scheduled for final testing and validation. Defense Technology anticipates that repairs, backlog
production and full-rate part manufacturing will begin during the week of June 22, 2009.  
Rebuild projects and backlog orders will be fulfilled in the order of receipt by our customer service
system. Defense Technology anticipates that all repair work and  current order fulfillment will be
completed by July 31, 2009.
The entire Defense Technology team is committed to meeting your expectations and recognizes the
urgency of getting these launchers back into service. Please contact  the Defense Technology
Returns Department if you have any questions.
Shay Stephenson
Returns Authorization Coordinator, Less Lethal
Phone (877)-248-3835

Should you have any issues regarding the return of your launcher(s), please contact one of our Less
Lethal Technical Specialist as listed below to make alternative arrangements.  
If you are located east of the Mississippi river, please contact:
Simon Dixon
Lead Technical Specialist, Less Lethal
Phone (850)-376-0637

If you are located west of the Mississippi river, please contact:
Tony Casella
Technical Specialist, Less Lethal  
Phone (573) 405-0116

We appreciate your understanding of this situation and value your business.

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